Hospitality Foundation Essay Example for Free

Hospitality Foundation EssayIntroductionThe following report looks closely at someone tameing in the hospitality industry. The aim is to analyse their personal line of credit. My research provide be carried out by undertaking an interview, asking for a job description and visiting the invest of work. I will then come to a conclusion in which I will analyse any shortfalls that may occur. Recommendations will then be made to improve the job performance of the individual.MethodAn interview with an employee of Ramada-Jarvis Hotel and Resort, Maidstone was carried out. His job title is Breakfast attendant, but he is basically a waiter. His Personnel music director was emailed to ask for a job description and to establish what his responsibilities are. Information from the hotels website was also used. In order to fully analyse his job fully, the following areas were concentrated on The workings environment, the type of operation, opening hours, discharge dominions etc the per son being interviewed is contracted to work The duties and responsibilities The technical and professional skills demand to be effective The personal and companion adapted skills needed to be effective What motivates the individual Their expected career path (if any)Findings The working environment, the type of operation, opening hours, shift patterns etc the person being interviewed is contracted to workWorking environment Ramada-Jarvis Hotel and Resort in Maidstone is set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, the reasonably modern hotel offers light-headed access to Maidstone and Kent, The Garden of England. Ricks Restaurant the section in which he works can get particularly busy between 8 and 10 in the morning, this provides a noisy and busy working environment.Type of operation Restaurant sub-section of Hotel and ResortOpening hours Sunday- Saturday 700am 1000pmShift pattern Shift pattern varies due to the fact that he only works part- snip d uring school, but full-time in school holidays. During school when he works part time his shifts tend to be Saturday and Sunday from 7am 12pm. During school holidays he works 5 days a week from 6am 12pm. He has to look on a shift board in case of any changes. The duties and responsibilitiesHis duties and responsibilities change every shift. Sometimes he will be responsible for the clearing and laying of tables and serving of tea, coffee berry and toast, but sometimes he will be responsible for the restocking during breakfast and clearing later on breakfast of the breakfast buffet. He will also be habituated one designated job at the end of his shift. This can be setting up for lunch, cleaning glasses, plates and glasses, or cleaning floors and the fridge. The technical and professional skills needed to be effectiveTechnical skills needed are very basic in terms of renovation at Breakfast due to the style of service being a self-service buffet. The clearing of tables and relayi ng was probably the only skills you could loosely call technical considering that has to pass those skills to do the job, although these are trained in after employees start.Professional skills refer to the way in which standards are achieved and the slick performance of duties, clearly one can only become professional at something if you have been doing it consistantly for a period of time without fault. The personal and social skills needed to be effectivePersonal and social skills are by far the most authorised in this type of role. Personally he has to approach the job with the correct positive, friendly attitude in order to be accepted by the police squad and be able to approach the guests. Socially he has to be a good communicator, listener and team player in order to be able to do the job. What motivates the individualThe obvious incentive of money would be the main motivation, although his pay is not that high at 3.85 per hour. He also finds that working as a part of a te am motivates him, as he gets on well with all his colleagues. Expected career pathHe is expecting to leave this job and do a degree in Hotel Management in order to become a manager in a hotel. However he will be using his job as invaluable experience.ConclusionThe individual has all the necessary skills required to carry out all his duties and responsibilities inherent at heart the job, his performance is therefore satisfactory.As he is only working part-time to aid his personal finances, his formers to be an effective employee in the organisation are not very strong. This is where some shortfalls may lie. Apart from the risk of being sacked from his job, he has no other reason to perform his job to the best of his ability. He may not use other skills exceeding his job requirements that could make him shine above fellow employees.Some of the skills required need training, such as the laying of tables and using the till. If this is carried out then the employee will feel much comf ortable in their position and be able to perform their job more effectively, which will in turn lead to more customer satisfaction.The shift patterns of the individual are likely to have an effect on their performance. For example, if they are working unsociable hours or very long shifts, then their standards are likely to drop without a pay rise. Another shortfall that I found was that the hours that were given to the individual did not always suit him.Recommendations Motives of the employee are a key factor in how well they perform their job. As money is the main motive of this individual, rewards could be given to motivate the employees further. For example, bonuses could be given for a consistantly high standard of work. If there was more discussion between the employee and the management, more appropriate hours could be given to the employee. It is important that the hotel make working for them as enjoyable as possible. As if the employees have job satisfaction they will do a break up job. The hotel could offer such rewards as discount breaks to other hotels in the chain in order to encourage the employee to acquire a loyalty to the company.